FAQ

PRODUCT QUESTIONS

All questions related to the management of your products, their orders, their deliveries

You can follow the progress of your parcel by going to your customer area and going to the "Orders" section. The different statuses of your parcels will be updated at each new delivery stage. Once your parcel has been handed over to your carrier, you will be able to follow its progress on the carrier's platform. In case of problem, do not hesitate to contact us on the contact form or by phone at +33 (0)4 68 27 93 88 so that our team can be at your disposal.

The first thing to do is to make reservations with the carrier if the package arrived damaged. Then, we invite you to contact our after sale service department in order to find a solution as soon as possible for your satisfaction. For this, please use our contact form "After Sales Service" provided for this purpose.

Changing your address is quick and easy. There are several different ways to do this:

  • From "My Account". When you go to your customer account, you will just have to press "Addresses" and then select the update you want to make.

  • From the payment page, you can also change your delivery address from the "Addresses" tab. By pressing modify, you will be able to make your updates directly without leaving the payment phase of your items.

The billing address is the one that identifies the identity of the person placing the order, while the delivery address identifies the person who will receive the order, if you want for example to be delivered to your place of work or other, you can very easily differentiate these two addresses during the payment phase by selecting « The billing address differs from the delivery address » under your delivery address.

On our store, we offer you up to 3 delivery services.

  • Delivery to a Colissimo relay point
    • Allow you to be delivered at the post office, in Pickup relays & Pickup Consignments Station 48h/72h
      • 7.90€ INCLUDING TAX
  • Colissimo home delivery
    • Delivery to your home in 48H/72H
      • 10.90€ INCLUDING TAX
  • TNT home delivery
    • TNT delivery the day after shipment
      • 12.90€ INCLUDING TAX

You can find the estimated time of delivery in the table above or on the delivery page of our store. The rates of the carriers are to be found during the choice in the payment phase or on our means of delivery.

On Ideal-Cover, you can use 4 payment methods to make your purchases:

  • Payment by credit card:
    • Pay safely and quickly, just by providing your credit card information on the site.
  • Payment by PayPal:
    • Connect to your PayPal account, and enjoy all the benefits of the platform for your platform for your purchases on our site.
    • Possibility to pay in 4x without fees
  • Payment by cheque:
    • Only for metropolitan France. Send your check to the address below and specify the order number:
      • SAS DPAN
      • 320 rue de l'Amandière
      • ZA du Castellas
      • 11000 Montredon des Corbières
    • Payment by bank transfer:
      • Connect to your bank's website/application
      • Add D.P.A.N to your list of beneficiaries
      • In reason specify the order number
      • For a transfer from France:
        • Bank : 30003
        • Counter : 01679
        • Account number : 00120025799
        • RIB key : 70
        • IBAN : FR76 3000 3016 7900 1200 2579 970
        • BIC : SOGEFRPP
      • For a transfer from other countries
        • IBAN : FR76 3000 3016 7900 1200 2579 970
        • BIC : SOGEFRPP

For more details, we invite you to go to our page Secure Payment which goes into more detail about the different payment procedures.

We invite you to contact our team as soon as possible, either by the contact form, or by phone at +33 (0)4 68 27 93 88 to block your order. You can also indicate a message on your order so that we can take it into to be taken into account when we process it. processing by us. Our team is at your disposal from Monday to Friday, from 9:00 am to 12:00 pm and from 1:30 pm to 6:00 pm.

The client has a right of withdrawal during 14 days following the reception of the of the order. To use this right of withdrawal, it is important to contact our customer service on the contact form or by phone at +33 (0)468 27 93 88. To follow up on this, he will have 14 more days to return the product at his expense. Beyond these 14 days, a restocking fee will be assigned to the customer. Once the product is received, our store commits to refund all payments received as well as delivery charges (for the cheapest delivery method). For more details, please read part 7 of our General Sales Conditions.

Our store guarantees you by the legal guarantee of hidden defects and defects of conformity on all our delivered products. Some products add you the manufacturer's warranty, then specified on the warranty card.
Our parts are guaranteed for 1 year .
Our store guarantee assures you that there are no hidden defects in our products. In case of a defect in your product, you have a period of 1 year from the day of delivery to from the day of delivery of your product to activate your warranty. More information information on our General Terms and Conditions of Sale



WEBSITE QUESTIONS

All questions related to the online store

Ideal-Cover is a store 100% online. Therefore, we do not have schedules and we offer you products 24h/24 et 7D/7. In spite of everything, our team is at your disposal for any question from Monday to Friday, from 9am to 12pm and from 1:30pm to 6pm.

To access your discount codes, you must first have created an account on our website. To follow up on this, simply go to go to the "Coupons" category located in your account. You can have a first voucher of 10€ by sending us a picture of photo of your vehicle with the tarpaulin or with the accessory installed (in situation)!


Once you are aware of the coupons in your possession, all you have to do is simply to access to your shopping cart during the finalization of the purchase, and click on "Do you have a discount code? All you have to do is add your promo code and proceed to checkout.


If you have any problems using your vouchers, do not hesitate to contact our customer service with the contact form or by phone at +33 (0)4 68 27 93 88

Creating your customer account is very quick, in only 3 steps:

  • On any page of the site, click on "My Account" at the top right
  • All you have to do is click on the "No account? Create one here "
  • All that's left to do is enter your information and you are now a customer of our store !

You can also create an account directly from the checkout stage by clicking on " Create an account" at the first step of the process.

The company name allows the professionals who buy in the store to have access to invoices in their companies' names. YOU WILL NEED TO FILL OUT THE IDENTIFICATION NUMBER. This is what will allow us to verify that you are a professional in the automotive field.

Whether you have forgotten it, or you want to change your password, there are very simple ways to to set a new password.

  • If you have forgotten your password:
    • Simply access the login window by clicking on « My account » at the top right right side of the site. Then you just have to press on « Forgot your password ? ». You will be asked for your address and you will receive a link to change your password of change your password.
    • You still have access to your account:
      • In the case that access to your account is still available, you can can go to « My account » on the first menu « Information » and you will be able to directly enter your new password.

To change the email address associated with your account, simply go to « My account » then on « Information ». From there, you can directly enter your new e-mail address.

Please note that by subscribing, you will automatically receive a discount code for your first order.

  • Not yet registered:
    • To subscribe to our newsletter, you just have to create an account on our website and check the tab "Keep informed of good plans and plans and news! You can unsubscribe at any time..." located between the password and the validation button of the registration.

  • Already registered:
    • If you already have an account, just scroll down to the bottom of the page of your choice on our site, and in the red banner, you will have access to our exclusive offers available in the newsletter.

You can very quickly unsubscribe from our newsletter, to do so this, you just have to go to « My account » then « Information » and finally uncheck "Receive our newsletter ", it just save your choice. In case of problem, do not hesitate do not hesitate to contact us on the contact form or by phone at +33 (0)4 68 27 93 88 so that our team can be at your disposal.

On our website, we have designed a loyalty program for reward our customers. For each purchase made on our website, you will earn earn points based on the amount of products purchased. These points will be transformable (once your order is in "Shipped" status). You will be able to transform your points into a voucher that can be used on your next order.

All like coupons, you will find your point total in your account, but in the "My Loyalty Points" section. in the "My loyalty points" section.

This program allows you to receive vouchers for the sponsor and the sponsored child when the registration of orders.

When a sponsoree places his first order (minimum of 49€), the sponsor and the sponsoree get a voucher of 5€ applicable under the same conditions.

To become a sponsor, you will need to have made at least one purchase. To follow up on this, you must go to "My account" and then "Sponsorship and and Affiliate Program". You will then have access to your affiliate link that you will just have to send to your future godchildren.

You can have up to 5 referrals with your account.

When you get a voucher, you will receive an email containing a discount code. code, all you have to do is enter it in the "Do you have a discount code? Do you have a discount code?" in your shopping cart.