You can contact them at +33(0)4 68 27 93 88 from Monday to Friday from 9:00 to 12:00 and from 13:30 to 18:00.
NEW WARRANTED PARTS
All our parts are guaranteed 1 year.
Under the legal warranty for hidden defects and defects of conformity, the Company's liability is limited to the initial value of the parts. The Company does not assume any direct liability for damage due to the use of the products. The Company also assumes no liability for work such as: dismantling and/or installation, diagnostics and expertise, loss of use of the vehicle, loss of time, disruptions or any other consequential expenses. There is no warranty for special competition parts.
SATISFIED OR REFUNDED
Returns of defective parts must be made within a maximum period of 14 days from the date on which the Customer has communicated his decision to withdraw.
Outside the withdrawal period, the Customer must not return any parts without first contacting DPAN to obtain a return authorization. The Customer will thus receive all useful instructions to ensure that the return is made under the best conditions.
In no case DPAN accepts returns shipped COD, or postage due, or poorly packaged.
Returns are limited to parts in perfect condition, clean, returned in their original packaging.
For orders to professional customers, no product can be returned without the prior agreement of DPAN.
If DPAN is accepted, the shipping is at the expense of the Customer.
Online payments secured by SSL encryption provided by Paypal (the most used payment method in the world)
Online payment method simple and secure. Paypal account (no need to re-enter your credit card numbers), or make a payment by credit cards if you don't have an account.
Bank transfer in advance.
1-Connect to your bank's website and enter your login and password. If you don't have one yet, contact your bank and they will send it to you within a few days.
2-Add D.P.A.N to the list of your beneficiaries
For some banks, it is necessary to register D.P.A.N as an authorized beneficiary of your transfers.
Bank : 30003
Window : 01679
Account number : 00120025799
RIB Key: 70
IBAN: FR76 3000 3016 7900 1200 2579 970
For a transfer from abroad :
IBAN : FR76 3000 3016 7900 1200 2579 970
BIC : SOGEFRPP
3-Carry out the bank transfer
When making the transfer, please specify the order number (see the confirmation e-mail) for faster processing. Check Pay to the order of SAS DPAN.
Send your check to
320 rue de l'Amandière
ZA du Castellas
11100 Montredon des Corbières