Secure payment

A SALES TEAM AT YOUR SERVICE

You have a hesitation, you wish more information, our commercial team and our technical service are there to answer your expectations.

You can contact them at +33(0)4 68 27 93 88 from Monday to Friday from 9am to 12pm and from 1:30pm to 6pm.

NEW PARTS GUARANTEED

All our parts are guaranteed 1 year.

The Customer benefits from the legal guarantee of the hidden defects and the defects of conformity on all the products which are delivered to him. Moreover, some of the products benefit from the contractual guarantee granted by the manufacturers, the modalities being then specified on the guarantee forms.

Within the scope of the legal warranty for hidden defects and defects in conformity, the Company's liability is limited to the original value of the parts. The Company does not assume any direct liability for damage caused by the use of the products. The Company also assumes no liability for work such as: disassembly and/or installation, diagnosis and expertise, loss of use of the vehicle, loss of time, disturbances or any other consequential expenses. There is no warranty for special competition parts.

SATISFIED OR REFUNDED

In accordance with Article L.121-20-2 of the Consumer Code, the buyer has a right of withdrawal during 14 days following receipt of the goods.

Returns of defective parts must be made within a maximum of 14 days from the date on which the Customer has communicated his decision to withdraw.
Outside the withdrawal period, the Customer shall not return any parts without first contacting DPAN to obtain a return authorization. The customer will receive all the necessary instructions to ensure that the return is carried out in the best conditions.

Under no circumstances will DPAN accept returns shipped COD, or postage due, or poorly packaged.

Returns are limited to parts in perfect condition, clean, returned in their original packaging.
For orders to professional customers, no product may be returned without the prior consent of DPAN.
In case of acceptance by DPAN, the postage is at the expense of the Customer.

SECURE PAYMENTS

Since the 1st quarter of 2021, the payment of your purchases by credit card on the ideal-cover.com website and all the French and European e-commerce players has been reinforced.
This new security system follows the new payment regulation: the DSP2.
Its role is to secure your payment by ensuring that you are the originator of the purchase. Your banking data will thus be more protected.

What is the DPS2
The European Directive Directive on Payment Services 2, aims to protect the consumer and increase the security of online transactions by online transactions by implementing a new 3-D Secure standard.



To prove your identity, you must meet 2 of the following 3 conditions :
• A password or code known only to you (password, date of birth of a third party date of birth of a third party, name of the dog...)
• A cell phone that only you own
• A personal characteristic about you (voice recognition, facial recognition, fingerprint)

How does it work?
Once you have placed your order and entered your bank details, you will be automatically redirected to the authentication site of your bank.

For this, we advise you to :
Download your bank's mobile application and activate the notifications from the application.
You will then be asked to enter the code (code received by SMS) or password of authentication of your bank. Once the authentication is validated, you will be sent back to the ideal-cover.com website.
Note that if an error message appears after the process, simply repeat the operation.

Paypal

CB Paypal

Payment by credit card (CB / Visa / Mastercard / American Express Mastercard / American Express )

This module is specialized in secure multi-channel payment solutions
• Risk prevention
• Fraud management

We accept many cards (CB, Visa, Visa Electron, Switch/Maestro, Mastercard, American Express...)

Paypal : le moyen le plus sécurisé au monde

Online payments secured by SSL encryption provided by either Paypal (the most used payment method in the world)

Simple and Secure online payment method. You can either pay with your Paypal account (no need to re-enter your credit card numbers), or make a payment by credit card if you do not have an account.

Bank transfer

Bank transfers in advance.

1-Connect to your bank's website and enter your identifiers
If you don't have them yet, contact your bank and they will send them to you within a few days.

2-Add D.P.A.N to your list of beneficiaries
For some banks, it is necessary to register D.P.A.N as an authorized beneficiary of your transfers.
This process may take a few days.
Once our bank details have been saved, you can pay for your purchases with ease.
For a transfer from France :
Bank : 30003
Counter : 01679
Account number : 00120025799
RIB key : 70
IBAN : FR76 3000 3016 7900 1200 2579 970
BIC : SOGEFRPP

For a transfer from abroad :
IBAN : FR76 3000 3016 7900 1200 2579 970
BIC : SOGEFRPP

3-Make the bank transfer
When transferring money, please specify the order number (see the confirmation e-mail) for faster processing.
The name of the field where you enter your order number can vary: wording, payment object, transaction reference or payment reason.

Check

Only for metropolitan France.

Pay to the order of SAS DPAN.

Send your check to the following address :

SAS DPAN
320 rue de l’Amandière
ZA du Castellas
11100 Montredon des Corbières